Refund Policy

Policies, Terms & Conditions \ Payments, Fraud and Chargebacks

Published On: Thursday November 26, 2020 06:02 PM

Introduction

The purpose of this policy document is to provide easy access to our terms and conditions relating to Refund & Cancellation. All clauses within this policy document are included on our General Terms and Conditions and the Specific Terms and Conditions.

 

1. Definitions

“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

“General Terms and Conditions” means these Terms and Conditions.

“Specific Terms and Conditions” means the Specific Terms and Conditions tailored to cover any product or service that you may purchase from Rapid Formations through the Website, and which take priority over these General Terms and Conditions to the extent of any conflict between them.

“Web site” “Website” or “Site” means the website you were browsing when you clicked on a link to these General and Special Terms and Conditions, including all subsidiary pages and domains.

“we”, “us”, “our” and “ourselves” refers to Workforce Kinetics Limited.

“Workforce Kinetics”, “workforcekinetics.com”, “we”, “us”, “our” or “ourselves” means Workforce Kinetics.

 

2. General Terms & Conditions

2a. Force Majeure

  1. If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such services.

2b. Miscellaneous

  1. As a consumer, you have the right to cancel a contract for the provision of goods or services at any time before 14 calendar days have passed from the day after the contract was made. Any such cancellations must be provided to us in writing. If we have already started fulfilling our side of the contract by wherein access was granted to you to access our platform using a username or password, before you exercise your right to cancel, the right to cancel is lost.

Specific Terms & Conditions

2c Special limitation of liability

  1. If your organization's application is rejected by us, you will be entitled to a full refund for any services purchased from us.
  2. We do not accept any liability should your organization be struck off and/or removed from your country's company or organization's public Register for any reason that is not within our control, or following the cancellation or expiry of the services you are agreeing to take under this agreement should your company fail to meet its statutory requirements following our actions to file the requisite forms to notify the termination of such services.

2d. Conditions of our company address services

  1. Workforce Kinetics reserves the right to suspend our service offering to you with immediate effect followed by a full calendar months’ advance notice of permanent termination and data sanitization should we believe there is a palpable risk to our reputation and/or business.

2e. Price of goods and services.

  1. We reserve the right to update the prices on the Website and to update, amend, or withdraw the products and services that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of serious error, any transaction shall be voided by us, entitling you to a full refund.

2f. Continuous payment authority

  1. Your acceptance of these Terms and Conditions means you are granting us continuous payment authority of the card used to purchase the original service (or an alternative one, if supplied), for renewable services - fees due will be processed on the card originally used to purchase the service (or an alternative, if supplied) on the date of expiry. Notice will always be given in advance of expiry date of our intention to take payment, and you will have the right to cancel the service.

 

2g. Refund policy - address service orders

  1. In the event you register to use our services but change your mind;

    1. If we have not already processed your order and set up your account, you will be entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase.

    2. Either party (the Customer or us) is free to cancel an address service by giving a full calendar months’ notice in writing.

2h Refund policy - additional products and services

  1. In the event you make a purchase of an additional product or service but change your mind – provided we have not already started working on providing the product or service, you will be entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase or where we have started working on providing the product or service.

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