How to pay for your subscription

You can use a credit or debit card, PayPal, or bank account to pay for your subscription. In some cases, you can pay by invoice, using check or electronic funds transfer (EFT). If you have a billing profile, your options are slightly different.  

 

Before you begin

• You must be a Global or Billing admin to do the steps described in this article. 
• The payment method that you choose during checkout is the payment method that we use for all future billing periods. You can change it at any time.

Paying by credit or debit card, or bank account

You can pay for your subscription with a credit or debit card, PayPal or a local and international bank accounts. When you pay with one of these payment methods, we continue to charge that payment method until the subscription expires, or is canceled. You can manage payment methods whenever you need to. You can also choose to receive a copy of your billing statement in email.

Paying by invoice

In some cases, you can pay for your subscription by invoice with a check or EFT. To be eligible to pay by invoice, you must:

• Be an established customer
• Have a subscription cost that exceeds a certain amount (this amount varies by service location)
• Pass a business credit check

If a credit check is required, you’re notified when you buy your subscription. If you agree to be contacted, you get an email that includes more information about applying for credit approval. Credit checks are usually completed within two business days.

 

What if I have an outstanding balance?

If we’re unable to charge the payment method on file, we send an email that lets you know there’s a problem. The email briefly states what the problem is and includes a link where you can check the outstanding balance. We continue to retry the transaction every few days for 30 days, during which time the subscription is in a grace period. Every time a transaction fails, you receive an email alert about the failure.

If you personally added the payment method that has a past due amount, you can use Settle balance to make a payment. The payment method that you use to pay the overdue amount becomes the new payment method for all subscriptions that used the declined payment method.

1. In the admin center, go to the Support> Bills & payments page, then select the Payment methods tab.
2. A warning message says which payment method was declined. Select Settle balance.
3. In the right pane, choose a different payment method, or select Add a new payment method.
4. After you've updated the payment method information, select Save.

If you didn’t add the payment method used to pay for the subscription, you must replace the payment method with one you previously added, or with a new one.

Where do I send my check or EFT payment?

Check your invoice for payment instructions. You can also use the drop-down below to find payment instructions for your country or region. If you're not sure how much you owe, you can check your bill and billing history online on the Invoices tab of the Bills & payments page. Paying by check is only available in a few countries.

Can I pay my invoice online?

You can pay your invoice online using Paypal, Credit Card or ACH. 

Can I change from my current payment method to paying by invoice?

You can only change to paying by invoice if your subscription costs above a certain amount. You must first pay any outstanding balance on the credit or debit card or bank account before you can change to paying by invoice.